The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading
Half a million people didn’t take-up Universal Credit at the start of COVID-19 – and why this matters By Ben Baumberg Geiger (Senior Lecturer, University of Kent, and co-lead of the ‘Welfare at a (Social) Distance’ project on the benefits system during COVID-19) In a new report, we estimate that in July/August 2020, about half a … Continue reading
Going online, in a hurry By Margaret Doyle (University of Essex) In the 2011 film Contagion, Dr Ally Hextall of the Centers for Disease Control (CDC) inoculates herself with a potential vaccine she has created to combat a deadly virus. In the midst of global panic, she decides to bypass the time needed … Continue reading
This blog post summarises a recent roundtable discussion that sheds light on an aspect of administrative justice in action in everyday life: the participation of young people in resolving disputes with local authorities about their special educational needs and disabilities (SEND) support needs. The full report of the roundtable discussion is available to download here and for viewing … Continue reading
By Emma Marshall In response to some of the difficulties that individuals face in accessing Exceptional Case Funding for legal aid, Public Law Project conducted research about the role that university law clinics play in improving access to the scheme. The research finds that whilst there are some limitations for Exceptional Case Funding clinics, overall … Continue reading
