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Complaints

This category contains 26 posts

Research into Scotland’s new arrangements for public service complaint handling

By Tom Mullen, Chris Gill and Nial Vivian Tom Mullen, Chris Gill, and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a … Continue reading

Invitation: Complaints Research Report Launch

The UK Administrative Justice Institute (UKAJI) and the University of Glasgow are pleased to invite you to the launch of a new research report: Scotland’s Model Complaint Handling Procedures When: Thursday 26 October, 4pm Where: Halliday Room, School of Law, 5-9 the Square, University of Glasgow The report was commissioned by UKAJI to explore innovative developments … Continue reading

A Case for Change

By Nick Bennett The Public Services Ombudsman for Wales, Nick Bennett, explores the need for changes to his office proposed in draft legislation. It’s an interesting time to be involved in administrative justice in Wales, with a new Public Services Ombudsman (Wales) Bill having been recently introduced by the Finance Committee of the Welsh Assembly … Continue reading

New research: Kafkaesque and demoralising: how online critics perceive the UK’s public service ombuds

This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading

Job opportunity in dispute resolution

Queen Margaret University, Edinburgh, is seeking a Senior Lecturer/Lecturer in Dispute Resolution. The closing date is 15 September 2017. See here for a full description and information on applying. Queen Margaret University’s Division of Business, Enterprise and Management is seeking to appoint a Senior Lecturer/Lecturer in Dispute Resolution to help its Consumer Dispute Resolution Centre … Continue reading