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Complaints

This category contains 36 posts

Young people’s participation in SEND dispute resolution: A Place at the Table roundtable discussion

This blog post summarises a recent roundtable discussion that sheds light on an aspect of administrative justice in action in everyday life: the participation of young people in resolving disputes with local authorities about their special educational needs and disabilities (SEND) support needs. The full report of the roundtable discussion is available to download here and for viewing … Continue reading

Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

How do complaints affect those complained about? And what can we do about it?

Researchers exploring the effect of complaints on public-sector staff are seeking examples of ‘what works’ for a Model Document. Carolyn Hirst and Chris Gill Chris Gill has already posted a note of the conference which took place at Queen Margaret University on 5 December 2017, at which our research on the findings of a small … Continue reading

Designing a Public Services Ombud scheme for Jersey

Researchers from the University of Essex are exploring the design of a new public-sector ombud in conjunction with the Jersey Law Commission. By Andrew Le Sueur and Margaret Doyle Background The current project has had a long gestation. In 2000, the Review Panel on Machinery of Government in Jersey (chaired by Sir Cecil Clothier) recommended … Continue reading

What do we know about the role of young people in SEND dispute resolution? A research overview: Part 1

By Margaret Doyle This post is in two parts: Part 1, published here, sets out what we know from research about young people’s involvement in special educational needs and disabilities (SEND) dispute resolution; Part 2 explores what we know about involving young people with SEN in research. The two-part post forms part of a knowledge-exchange project, … Continue reading