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By Robert Thomas (University of Manchester) In January 2022, the Parliamentary and Health Service Ombudsman (PHSO) published its report into the handling, by the Department for Work and Pensions (DWP), of the migration of a disability benefit claimant, Mrs U, to Employment and Support Allowance (ESA). More specifically, the key issues are: (a) whether the … Continue reading
SEND reforms: Mandatory mediation in administrative justice The newly published and long-awaited SEND Green Paper proposes ‘strengthening redress’, including making mediation mandatory in appeals of local authority decisions on special educational needs and disabilities (SEND). This post explores why this proposal should be a concern to all those involved in administrative justice. Background Special educational … Continue reading
Robert Thomas, University of Manchester Should people underpaid their state pensions receive not just arrears for those underpayments, but also the interest on them in order to make up for inflation? The Department for Work and Pensions (DWP) thinks not, but the Public Accounts Committee (PAC) thinks they should. The recent Parliamentary and Health Service … Continue reading
Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman Robert Thomas (University of Manchester) This blog presents some data concerning financial compensation recommendations made by the Parliamentary and Health Service Ombudsman (PHSO) acquired through a freedom of information request. When the PHSO makes a finding of maladministration or service failure, it will consider … Continue reading
The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading
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