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Complaints

This category contains 46 posts

Developing Emotional Intelligence – a priority for the PHSO?

  Developing Emotional Intelligence –a Priority for the PHSO? By Margaret Whalley Until my brother’s skiing incident in 2011 which led to a complaint about his follow-on care and death circumstances (2012),   I admit to having been largely ignorant of the role of the Parliamentary and Health Service Ombudsman.   The Health Service Ombudsman was … Continue reading

A proposal for an Ombud for Future Generations

The Ombud’s role in environmental governance and sustainable development at national and international level: the protection of future generations By Vassiliki  Vretou  In this post, Vassiliki Vretou discusses her new book, which deals with the Institution of the Ombud and its role in protecting environmental rights, including those of children and future generations. She makes … Continue reading

Accountability and improvement in the ombuds sector: the role of peer review

Accountability and improvement in the ombuds sector: the role of peer review By Chris Gill (University of Glasgow)   On Monday 23 September 2019, the International Ombudsman Institute and the Parliamentary and Health Services Ombudsman hosted a seminar aimed at developing best practice in the use of peer review by ombuds offices. In this post, … Continue reading

Research proposal from PHSOtheFacts

Research proposal from PHSOtheFacts   By Della Reynolds (PHSOtheFacts) The following is a proposal for academic research drafted by Della Reynolds from the PHSO user organisation, PHSOtheFacts. Researchers interested in participating in the study, refining or developing the proposal, or who have suggestions for funding, are advised to contact Della on phso-thefacts@outlook.com.   PHSOtheFACTS is … Continue reading

Being Complained About – What Next?

An update from Carolyn Hirst (Hirstworks), Chris Gill (University of Glasgow) and Jane Williams (Queen Margaret University) on the Being Complained About work and their related new project on Therapeutic Complaint Resolution (TCR). Their previous UKAJI blog post on this project can be found here.       Our ‘Being Complained About: Good Practice Principles … Continue reading