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archives

Complaints

This category contains 51 posts

Immigration complaints (Part II)

Immigration complaints (part 2) By Robert Thomas (University of Manchester Law School) This is the second of three blogs on immigration complaints. This first blog examined the key trends, features, and criticisms of immigration complaints. This blog looks at the outcomes of immigration complaints and discusses the importance of government collecting data on complaint outcomes. … Continue reading

Immigration complaints (Part I)

Immigration complaints (Part I) By Robert Thomas (University of Manchester) This is the first of three blogs that consider immigration complaints, an important topic of administrative justice. This first blog will examine the key trends, features, and criticisms of immigration complaints. The second blog will examine complaint outcomes and the importance of government collecting data … Continue reading

Roundtable report: complaint handling in adult social care and social housing (part 2)

Roundtable report: complaint handling in adult social care and social housing (part 2) This post provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons (University of Stirling), and Isidoropaolo Casteltrione (Queen Margaret University). This invitation-only … Continue reading

The ESRC Just Energy project

The ESRC Just Energy project By Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster) This blog post summarises the findings of our ESRC-funded Just Energy project and outlines the main arguments in our forthcoming book on Access to Justice for Vulnerable Energy Consumers in Europe. Our starting point for this project, four … Continue reading

Contracting out and administrative justice

Contracting out and administrative justice Robert Thomas (University of Manchester) Much of the thinking and debate about administrative justice concerns the need for government to make good quality original decisions and to get things right first time. If only administrative officials could become better at making decisions and learning from their errors, then the range … Continue reading