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Complaints

This category contains 48 posts

The ESRC Just Energy project

The ESRC Just Energy project By Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster) This blog post summarises the findings of our ESRC-funded Just Energy project and outlines the main arguments in our forthcoming book on Access to Justice for Vulnerable Energy Consumers in Europe. Our starting point for this project, four … Continue reading

Contracting out and administrative justice

Contracting out and administrative justice Robert Thomas (University of Manchester) Much of the thinking and debate about administrative justice concerns the need for government to make good quality original decisions and to get things right first time. If only administrative officials could become better at making decisions and learning from their errors, then the range … Continue reading

Developing Emotional Intelligence – a priority for the PHSO?

  Developing Emotional Intelligence –a Priority for the PHSO? By Margaret Whalley Until my brother’s skiing incident in 2011 which led to a complaint about his follow-on care and death circumstances (2012),   I admit to having been largely ignorant of the role of the Parliamentary and Health Service Ombudsman.   The Health Service Ombudsman was … Continue reading

A proposal for an Ombud for Future Generations

The Ombud’s role in environmental governance and sustainable development at national and international level: the protection of future generations By Vassiliki  Vretou  In this post, Vassiliki Vretou discusses her new book, which deals with the Institution of the Ombud and its role in protecting environmental rights, including those of children and future generations. She makes … Continue reading

Accountability and improvement in the ombuds sector: the role of peer review

Accountability and improvement in the ombuds sector: the role of peer review By Chris Gill (University of Glasgow)   On Monday 23 September 2019, the International Ombudsman Institute and the Parliamentary and Health Services Ombudsman hosted a seminar aimed at developing best practice in the use of peer review by ombuds offices. In this post, … Continue reading