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Complaints

This category contains 40 posts

Being Complained About: Good Practice Principles and Guidelines

By Chris Gill and Carolyn Hirst     Being Complained About: Good Practice Principles and Guidelines New guidance is being published today, which aims to help organisations provide better support to employees who have been subject to a complaint. Research shows that being complained about can significantly affect employees’ health, wellbeing, and work practice: 71% … Continue reading

Ombudsman Schemes in the Banking Sector and How They Can Enhance Access to Justice

By Kelly Shuttleworth This post is based on the Report ‘Ombudsman schemes and effective access to justice: A study of international practices and trends’  written for the IBA by the Bingham Centre for the Rule of Law and a related seminar held at the Bingham Centre on 6th December 2018. For wider reading, please see … Continue reading

Re-imagining public-sector complaint systems

  By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading

‘Not the same without us’: A Place for Inclusive Research?

By Ben Walsh The ‘A Place at the Table’ project identified that young people (YP) with SEND currently have few opportunities to enact their legal rights when it comes to having a voice in decision-making. The project called for more research into processes for resolving disputes about SEND issues, focusing on participation and outcomes for … Continue reading

Young people’s participation in SEND dispute resolution: A Place at the Table roundtable discussion

This blog post summarises a recent roundtable discussion that sheds light on an aspect of administrative justice in action in everyday life: the participation of young people in resolving disputes with local authorities about their special educational needs and disabilities (SEND) support needs. The full report of the roundtable discussion is available to download here and for viewing … Continue reading