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Complaints

This category contains 21 posts

Keeping the administrative justice system under review

Originally posted on Martin Partington: Spotlight on the Justice System:
When the first major step was taken in the creation of what we would today recognise as a modern administrative justice system – the passing of the Tribunals and Inquiries Act 1958 – the Government of the day decided to create a statutory body –…

Review: ‘Being an Ombudsman in Higher Education: A Comparative Study’

By Anita Stuhmcke  Anita Stuhmcke of the University of Technology Sydney (UTS) finds that recent research on the role of the ombud in higher education brings fresh insights and usefully pokes and prods at an international institution, and there is more to do in terms of future research. There are moments when the delivery of a scholarly work will … Continue reading

Conference announcement – Being complained about: What can we do to support public services employees?

On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading

Administrative justice oversight must continue

This week sees the final meeting of the Administrative Justice Forum, which was established following the abolition of the Administrative Justice and Tribunals Council in 2013. The AJTC was abolished following a government consultation and an inquiry by the then Public Administration Select Committee. UKAJI takes this opportunity to set out some proposals for the … Continue reading

An initial commentary on the draft public services ombuds bill

On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading