By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading
By Ben Walsh The ‘A Place at the Table’ project identified that young people (YP) with SEND currently have few opportunities to enact their legal rights when it comes to having a voice in decision-making. The project called for more research into processes for resolving disputes about SEND issues, focusing on participation and outcomes for … Continue reading
This blog post summarises a recent roundtable discussion that sheds light on an aspect of administrative justice in action in everyday life: the participation of young people in resolving disputes with local authorities about their special educational needs and disabilities (SEND) support needs. The full report of the roundtable discussion is available to download here and for viewing … Continue reading
By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading
Researchers exploring the effect of complaints on public-sector staff are seeking examples of ‘what works’ for a Model Document. Carolyn Hirst and Chris Gill Chris Gill has already posted a note of the conference which took place at Queen Margaret University on 5 December 2017, at which our research on the findings of a small … Continue reading
