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Complaints

This category contains 23 posts

New research: Kafkaesque and demoralising: how online critics perceive the UK’s public service ombuds

This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading

Job opportunity in dispute resolution

Queen Margaret University, Edinburgh, is seeking a Senior Lecturer/Lecturer in Dispute Resolution. The closing date is 15 September 2017. See here for a full description and information on applying. Queen Margaret University’s Division of Business, Enterprise and Management is seeking to appoint a Senior Lecturer/Lecturer in Dispute Resolution to help its Consumer Dispute Resolution Centre … Continue reading

Keeping the administrative justice system under review

Originally posted on Martin Partington: Spotlight on the Justice System:
When the first major step was taken in the creation of what we would today recognise as a modern administrative justice system – the passing of the Tribunals and Inquiries Act 1958 – the Government of the day decided to create a statutory body –…

Review: ‘Being an Ombudsman in Higher Education: A Comparative Study’

By Anita Stuhmcke  Anita Stuhmcke of the University of Technology Sydney (UTS) finds that recent research on the role of the ombud in higher education brings fresh insights and usefully pokes and prods at an international institution, and there is more to do in terms of future research. There are moments when the delivery of a scholarly work will … Continue reading

Conference announcement – Being complained about: What can we do to support public services employees?

On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading