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Reports & Publications

This category contains 67 posts

Young people’s voice and the ‘chicken soup’ effect

Young people’s voice and the ‘chicken soup’ effect   A new report explores the issue of young people’s participation in resolving disputes and complaints about their special educational needs and disabilities (SEND). The report is the result of A Place at the Table, a knowledge exchange project carried out between November 2017 and March 2019 … Continue reading

The All-Party Parliamentary Group on Consumer Protection – Report from the Ombudsman Inquiry

APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie   The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading

Being Complained About: Good Practice Principles and Guidelines

By Chris Gill and Carolyn Hirst     Being Complained About: Good Practice Principles and Guidelines New guidance is being published today, which aims to help organisations provide better support to employees who have been subject to a complaint. Research shows that being complained about can significantly affect employees’ health, wellbeing, and work practice: 71% … Continue reading

Making the totally unacceptable slightly more palatable

In this post, Michael Adler examines a recent report on benefit sanctions from the House of Commons Work and Pensions Committee and considers that its proposals for change are to be welcomed but are disappointing in that they make a system that is unacceptable only slightly more palatable.[1] By Michael Adler In its latest report … Continue reading

Book review: Responsive Legality: The New Administrative Justice

By Naomi Creutzfeldt In this blog post, Naomi Creutzfeldt reviews a new book by Zach Richards, Responsive Legality: The New Administrative Justice (Routledge 2019). In his recent book, Zach Richards presents a theory of administrative justice for the 21st century: responsive legality. He argues that ‘responsive legality is the new justifying logic of twenty-first-century administrative … Continue reading