EU ADR Directive

This tag is associated with 12 posts

Book Review: The new regulatory framework for consumer dispute resolution

By Richard Thomas This is an ambitious book, funded by the Nuffield Foundation, which followed an ambitious conference held at Leicester University in 2015 which reviewed the substance and impact of ambitious EU legislation adopted in 2013. In short, Professor Pablo Cortes and more than 20 contributors examine the content and background to the new … Continue reading

Consumer justice in the dock as legal system juggles competing schemes

Are the EU ADR Directive and the proposals for an online court likely to work together to bring in an era of greater access to justice for those with low-value disputes? Or are they parallel initiatives that expose a gap? Pablo Cortes has been researching, from a socio-legal perspective, the main consumer ADR schemes operating in … Continue reading

Journey to Nowhere: The ADR Directive, airline complaints and the Civil Aviation Authority

New requirements for service providers to signpost consumers to independent redress have been in force in the UK since October 2015. This post examines the effectiveness of the UK’s implementation of the EU ADR Directive in light of the practicalities of regulation and the accreditation of redress providers, focusing on compliance by the airline industry … Continue reading

More merger than radical reform: The Government’s response to its Consultation on a new Public Services Ombudsman

By Richard Kirkham This post was originally published on OA News, the online newsletter of the Ombudsman Association, on 22 December 2015. It is re-posted with permission of the author and the Ombudsman Association. In a pleasant Christmas present for ombudsman watchers, the Cabinet Office has published a response to its summer consultation on proposals … Continue reading

Why parking on private land is an administrative justice issue

‘You know, somebody actually complimented me on my driving today. They left a little note on the windscreen. It said “Parking Fine”.’ Comedian Tommy Cooper by Margaret Doyle We all know that parking and parking tickets are highly emotive issues. A Direct Line poll this year found that parking charges are the fee consumers hate … Continue reading