EU ADR Directive

This tag is associated with 12 posts

Trusting the middle-man: impact and legitimacy of ombudsmen in Europe

In this blog post, Naomi Creutzfeldt, University of Oxford, discusses the findings concerning UK ombudsmen schemes in her ESRC-funded comparative study of ombudsmen in Europe. More information is available on her project website; a report summarising findings of the UK study, and additional individual ombudsmen reports, are also available here. By Naomi Creutzfeldt The research … Continue reading

Mapping the new world of accredited ADR schemes

In this post, Richard Kirkham, Senior Lecturer in Public Law at the School of Law, University of Sheffield, explores the problems with regulation of redress in light of the implementation in the UK of the EU ADR Directive. He argues that this is an issue for all branches of justice, including the administrative justice system, because it is part of a number of reforms … Continue reading

A Democratic Alternative?

By Nick O’Brien In a recent article in the Journal of Social Welfare and Family Law (‘The ombudsman as democratic alternative: reading the EU Consumer ADR Directive in the light of the PASC reports’, 37 (2015) 274-282) I argued that ombuds – or at least those who still aspire to some sort of ‘public’ function … Continue reading

Why redress design is important, and the role of research

Last week saw some interesting developments in terms of redress design and the role that research plays in such design. The National Audit Office published a report into complaints handling in the public sector, highlighting the need for analysis of data on complaints, and the Ministry of Justice has announced the terms of reference for its post-implementation … Continue reading

Conference announcements and call for papers

Two upcoming conferences will be of interest to UKAJI: 10-11 September 2015 The Transformation of Consumer Dispute Resolution in the EU University of Leicester   3-4 December 2015 The Power of Mediation Queen Margaret University, Edinburgh The Transformation of Consumer Dispute Resolution in the EU College Court, University of Leicester, 10-11 September 2015 Sponsored by … Continue reading