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Financial Ombudsman Service

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Trusting the middle-man: impact and legitimacy of ombudsmen in Europe

In this blog post, Naomi Creutzfeldt, University of Oxford, discusses the findings concerning UK ombudsmen schemes in her ESRC-funded comparative study of ombudsmen in Europe. More information is available on her project website; a report summarising findings of the UK study, and additional individual ombudsmen reports, are also available here. By Naomi Creutzfeldt The research … Continue reading