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Today we learned that the cases of 23,000 claimants who did not appeal a decision on their tax credits will have their cases reviewed (see here). These are decisions made by Concentrix, the private contractor hired by HMRC in May 2014 to help cut alleged fraud in the tax credit system. The contract with Concentrix … Continue reading
By Robert Thomas This blog provides an update on the handling of tax credit checks by Concentrix. It also presents and considers newly released data concerning the outcome of mandatory reconsiderations decided by Concentrix. Earlier in 2016, concerns were raised about tax credit compliance checks undertaken by a private company, Concentrix, on behalf of HM … Continue reading
Administrative justice issues rarely attract the attention they deserve. However, recent media coverage of tax credit checks undertaken by Concentrix – and the poor service inflicted upon people – highlights a fundamental challenge to administrative justice posed by outsourcing and the privatisation. Robert Thomas and Joe Tomlinson argue that the episode highlights the need for … Continue reading
Every year the Department for Work and Pensions (DWP) makes 12 million decisions on social security benefits. As the Social Security Advisory Committee (SSAC) notes in a recent report, with such volumes it’s not surprising if mistakes are made. Only a small proportion of these decisions are challenged by claimants, but the processes for review … Continue reading
The Social Security Advisory Committee (SSAC) is currently seeking evidence on decision making and mandatory reconsideration before appeals of decisions by the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC). The consultation is available here. The deadline for responses is 15 March 2016. Here, two members of UKAJI’s team identify key … Continue reading
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