Patients Association

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Analysis: Patients’ Association takes PHSO to task on decision making

Margaret Doyle It is an ‘iceberg hidden beneath the cold unfriendly waters of the NHS complaints systems’, the final and fatal mix of a toxic cocktail where ‘complaints go unheard and lessons unlearned’. This is the damning conclusion of the Patients Association (PA) in a recently published report  on the Parliamentary and Health Service Ombudsman … Continue reading