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Local government

This category contains 14 posts

Conference announcement – Being complained about: What can we do to support public services employees?

On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading

Review of arrangements for disagreement resolution (SEND) – Part 2: Impact of compulsory mediation information on appeals to the First-tier Tribunal SEND

In a two-part blog post, Mairi Ann Cullen, Senior Research Fellow, University of Warwick, reports on the Department of Education-funded review of new arrangements for disagreement resolution in special educational needs disputes. Part 1 explored the element of the study that aimed to understand the effect of the recent pilot extending the powers of the … Continue reading

Mediating Court of Protection cases – Summary of research

By Charlotte May What is the scope for using mediation in the Court of Protection? Current research[1] has established a starting point for exploring this question and related issues such as when in the process mediation can be most useful, what training and expertise are needed for mediators in these cases, and what issues are … Continue reading

The participation of children and young people in special educational needs mediation

How do children and young people participate in mediation to resolve disputes about their special educational needs provision? Ben Walsh reports on his recent study (featured in UKAJI’s Current Research Register profiles, May 2016 update) and forthcoming article [published and now available here] and identifies the need for further research on the views of children and … Continue reading

An initial commentary on the draft public services ombuds bill

On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading