This category contains 4 posts

When things go very wrong with decision-making by public bodies (and their private contractors)

Today we learned that the cases of 23,000 claimants who did not appeal a decision on their tax credits will have their cases reviewed (see here). These are decisions made by Concentrix, the private contractor hired by HMRC in May 2014 to help cut alleged fraud in the tax credit system. The contract with Concentrix … Continue reading

What’s new in administrative justice, December 2016

UK Parliament SNP MP Mhairi Black has published a Private Members’ Bill that would require the assessment of a benefit claimant’s circumstances before the implementation of sanctions. The Benefit Claimants Sanctions (Required Assessment) Bill is expected to resume its second reading debate on 24 January 2017, having been adjourned on 2 December. A Commons Library … Continue reading

‘A sorry episode for the welfare state’: Concentrix and Mandatory Reconsiderations

By Robert Thomas This blog provides an update on the handling of tax credit checks by Concentrix. It also presents and considers newly released data concerning the outcome of mandatory reconsiderations decided by Concentrix. Earlier in 2016, concerns were raised about tax credit compliance checks undertaken by a private company, Concentrix, on behalf of HM … Continue reading

Tax credits, Concentrix, and privatised administrative justice

Administrative justice issues rarely attract the attention they deserve. However, recent media coverage of tax credit checks undertaken by Concentrix – and the poor service inflicted upon people – highlights a fundamental challenge to administrative justice posed by outsourcing and the privatisation. Robert Thomas and Joe Tomlinson argue that the episode highlights the need for … Continue reading