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This category contains 149 posts

Being Complained About – What Next?

An update from Carolyn Hirst (Hirstworks), Chris Gill (University of Glasgow) and Jane Williams (Queen Margaret University) on the Being Complained About work and their related new project on Therapeutic Complaint Resolution (TCR). Their previous UKAJI blog post on this project can be found here.       Our ‘Being Complained About: Good Practice Principles … Continue reading

Young people’s voice and the ‘chicken soup’ effect

Young people’s voice and the ‘chicken soup’ effect   A new report explores the issue of young people’s participation in resolving disputes and complaints about their special educational needs and disabilities (SEND). The report is the result of A Place at the Table, a knowledge exchange project carried out between November 2017 and March 2019 … Continue reading

The All-Party Parliamentary Group on Consumer Protection – Report from the Ombudsman Inquiry

APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie   The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading

Report on the Administrative Justice Council Academic Panel’s Pop-up event, 12 February 2019

Report on the Administrative Justice Council Academic Panel’s Pop-up event, 12 February 2019     By Margaret Doyle   Administrative justice met The Apprentice at a pop-up event organised by the Academic Panel of the Administrative Justice Council earlier this month. At what was badged a ‘speed-dating’ event for researchers, representatives of organisations interested in … Continue reading

Defining vulnerability in the enforcement of public debts

  Defining vulnerability in the enforcement of public debts Jennie Bunt This is a revised version of an original blog-post on the website of The Justice Gap   Testing the boundaries of definitions When the accessibility of justice is threatened, considerable strain is placed on legal definitions. Such definitions carve out the boundaries of, for … Continue reading