An update from Carolyn Hirst (Hirstworks), Chris Gill (University of Glasgow) and Jane Williams (Queen Margaret University) on the Being Complained About work and their related new project on Therapeutic Complaint Resolution (TCR). Their previous UKAJI blog post on this project can be found here. Our ‘Being Complained About: Good Practice Principles … Continue reading
Young people’s voice and the ‘chicken soup’ effect A new report explores the issue of young people’s participation in resolving disputes and complaints about their special educational needs and disabilities (SEND). The report is the result of A Place at the Table, a knowledge exchange project carried out between November 2017 and March 2019 … Continue reading
APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading
By Chris Gill and Carolyn Hirst Being Complained About: Good Practice Principles and Guidelines New guidance is being published today, which aims to help organisations provide better support to employees who have been subject to a complaint. Research shows that being complained about can significantly affect employees’ health, wellbeing, and work practice: 71% … Continue reading
In this post, Michael Adler examines a recent report on benefit sanctions from the House of Commons Work and Pensions Committee and considers that its proposals for change are to be welcomed but are disappointing in that they make a system that is unacceptable only slightly more palatable.[1] By Michael Adler In its latest report … Continue reading
