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Reports & Publications

This category contains 59 posts

Court of Protection Mediation Research – Where are we in the UK?

By Charlotte May   This month a new report by Charlotte May was launched to address the question ‘Where are we in the UK in Court of Protection mediation?’   CoP Mediation The key and fundamental difference in mediation in the CoP relates to a person’s capacity. In these cases mediation works towards a negotiated … Continue reading

Being Complained About – What Next?

An update from Carolyn Hirst (Hirstworks), Chris Gill (University of Glasgow) and Jane Williams (Queen Margaret University) on the Being Complained About work and their related new project on Therapeutic Complaint Resolution (TCR). Their previous UKAJI blog post on this project can be found here.       Our ‘Being Complained About: Good Practice Principles … Continue reading

Young people’s voice and the ‘chicken soup’ effect

Young people’s voice and the ‘chicken soup’ effect   A new report explores the issue of young people’s participation in resolving disputes and complaints about their special educational needs and disabilities (SEND). The report is the result of A Place at the Table, a knowledge exchange project carried out between November 2017 and March 2019 … Continue reading

The All-Party Parliamentary Group on Consumer Protection – Report from the Ombudsman Inquiry

APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie   The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading

Being Complained About: Good Practice Principles and Guidelines

By Chris Gill and Carolyn Hirst     Being Complained About: Good Practice Principles and Guidelines New guidance is being published today, which aims to help organisations provide better support to employees who have been subject to a complaint. Research shows that being complained about can significantly affect employees’ health, wellbeing, and work practice: 71% … Continue reading