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Consumer-citizens

This category contains 26 posts

Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

Revisiting the turn to ‘users’ in administrative justice

By Joe Tomlinson In this post, Joe Tomlinson explores critiques of the current focus on ‘users’ of administrative justice and suggests that grasping the multiple conflicting understandings of ‘user’ can help to clarify the underlying concerns about user-focused design. In UK administrative justice circles, it would be easy to get the impression that we are … Continue reading

Job opportunity in dispute resolution

Queen Margaret University, Edinburgh, is seeking a Senior Lecturer/Lecturer in Dispute Resolution. The closing date is 15 September 2017. See here for a full description and information on applying. Queen Margaret University’s Division of Business, Enterprise and Management is seeking to appoint a Senior Lecturer/Lecturer in Dispute Resolution to help its Consumer Dispute Resolution Centre … Continue reading

New resource: Litigants in Person Network

By Ella Playfair The Litigant in Person Network (the Network) is an new online platform which aims to connect a wide range of people with a common goal of improving access to justice. Coordinated by the Litigant in Person Support Strategy, and supported by The Legal Education Foundation, the Network is a place for interested … Continue reading

ESRC project grant: Research into access to justice for vulnerable and energy-poor consumers in the European energy market

                    By Chris Gill and Naomi Creutzfeldt The authors have secured funding from the ESRC to spend three years investigating access to justice for vulnerable and energy-poor consumers in the European energy market.  In this blog, they explain what the project is about and why it … Continue reading