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Consumer-citizens

This category contains 40 posts

Preventing exclusion in an age of digitalisation

Preventing exclusion in an age of digitalisation By Jo Hynes (Research Fellow, Public Law Project and PhD candidate, University of Exeter) This blog piece summarises the full rapporteur’s briefing available on the Public Law Project website. Despite significant benefits, the ongoing HMCTS reform programme’s commitment to digital justice poses significant challenges, not least in the … Continue reading

Roundtable report: complaint handling in adult social care and social housing (part 2)

Roundtable report: complaint handling in adult social care and social housing (part 2) This post provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons (University of Stirling), and Isidoropaolo Casteltrione (Queen Margaret University). This invitation-only … Continue reading

The ESRC Just Energy project

The ESRC Just Energy project By Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster) This blog post summarises the findings of our ESRC-funded Just Energy project and outlines the main arguments in our forthcoming book on Access to Justice for Vulnerable Energy Consumers in Europe. Our starting point for this project, four … Continue reading

Contracting out and administrative justice

Contracting out and administrative justice Robert Thomas (University of Manchester) Much of the thinking and debate about administrative justice concerns the need for government to make good quality original decisions and to get things right first time. If only administrative officials could become better at making decisions and learning from their errors, then the range … Continue reading

Judicial review and Covid-19: reflections on the role of crowdfunding

Judicial review and Covid-19: reflections on the role of crowdfunding Sam Guy – MA Social Research student and incoming ESRC-funded PhD candidate at the University of York   The Government’s response to the Covid-19 pandemic has been subject to significant numbers of judicial review challenges, many of which have been financed using crowdfunding. These cases, … Continue reading