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Consumer-citizens

This category contains 31 posts

The ‘Administrative Justice’ of Government Data Sharing for Research: a Primer

  The ‘Administrative Justice’ of Government Data Sharing for Research: a Primer   By Stergios Aidinlis   In April, at the annual SLSA conference in Leeds, I presented a paper based on my doctoral research on administrative data sharing decision-making in the UK. This post first presents the background of this research and then discusses … Continue reading

Big Data in Public Administration: Rewards, Risk and Responses

  Big Data in Public Administration: Rewards, Risk and Responses   By Paul Daly (University of Cambridge)   In April 2019, I was at the Socio-Legal Studies Association Conference at the University of Leeds, presenting a work in progress, “Artificial Administration: Administrative Justice in the Age of Machines”. In this post, I explain my interest … Continue reading

Young people’s voice and the ‘chicken soup’ effect

Young people’s voice and the ‘chicken soup’ effect   A new report explores the issue of young people’s participation in resolving disputes and complaints about their special educational needs and disabilities (SEND). The report is the result of A Place at the Table, a knowledge exchange project carried out between November 2017 and March 2019 … Continue reading

The All-Party Parliamentary Group on Consumer Protection – Report from the Ombudsman Inquiry

APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie   The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading

Ombudsman Schemes in the Banking Sector and How They Can Enhance Access to Justice

By Kelly Shuttleworth This post is based on the Report ‘Ombudsman schemes and effective access to justice: A study of international practices and trends’  written for the IBA by the Bingham Centre for the Rule of Law and a related seminar held at the Bingham Centre on 6th December 2018. For wider reading, please see … Continue reading