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Consumer-citizens

This category contains 22 posts

ESRC project grant: Research into access to justice for vulnerable and energy-poor consumers in the European energy market

                    By Chris Gill and Naomi Creutzfeldt The authors have secured funding from the ESRC to spend three years investigating access to justice for vulnerable and energy-poor consumers in the European energy market.  In this blog, they explain what the project is about and why it … Continue reading

Book Review: The new regulatory framework for consumer dispute resolution

By Richard Thomas This is an ambitious book, funded by the Nuffield Foundation, which followed an ambitious conference held at Leicester University in 2015 which reviewed the substance and impact of ambitious EU legislation adopted in 2013. In short, Professor Pablo Cortes and more than 20 contributors examine the content and background to the new … Continue reading

Researching users’ perspectives – report from a UKAJI workshop

On 26 January 2017, UKAJI hosted an interactive workshop on researching the perspectives of users of administrative justice. Below are a summary of the event and links to papers and presentations. Background Understanding ‘users’ perspectives’ is one of the most sought-after aspects within administrative justice and also one of the most complex to research and … Continue reading

No end of searching: A comment on the draft Public Service Ombudsman Bill 2016

On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, starting with … Continue reading

A service user perspective of the draft legislation for the new Public Service Ombudsman

On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading