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Consumer-citizens

This category contains 27 posts

Ombudsman Schemes in the Banking Sector and How They Can Enhance Access to Justice

By Kelly Shuttleworth This post is based on the Report ‘Ombudsman schemes and effective access to justice: A study of international practices and trends’  written for the IBA by the Bingham Centre for the Rule of Law and a related seminar held at the Bingham Centre on 6th December 2018. For wider reading, please see … Continue reading

Book review: Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

Revisiting the turn to ‘users’ in administrative justice

By Joe Tomlinson In this post, Joe Tomlinson explores critiques of the current focus on ‘users’ of administrative justice and suggests that grasping the multiple conflicting understandings of ‘user’ can help to clarify the underlying concerns about user-focused design. In UK administrative justice circles, it would be easy to get the impression that we are … Continue reading

Job opportunity in dispute resolution

Queen Margaret University, Edinburgh, is seeking a Senior Lecturer/Lecturer in Dispute Resolution. The closing date is 15 September 2017. See here for a full description and information on applying. Queen Margaret University’s Division of Business, Enterprise and Management is seeking to appoint a Senior Lecturer/Lecturer in Dispute Resolution to help its Consumer Dispute Resolution Centre … Continue reading

New resource: Litigants in Person Network

By Ella Playfair The Litigant in Person Network (the Network) is an new online platform which aims to connect a wide range of people with a common goal of improving access to justice. Coordinated by the Litigant in Person Support Strategy, and supported by The Legal Education Foundation, the Network is a place for interested … Continue reading