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Ombuds and reviewers

This category contains 117 posts

The Northern Ireland Public Services Ombudsman’s Own-Initiative Investigation into Personal Independence Payments

The Northern Ireland Public Services Ombudsman’s Own-Initiative Investigation into Personal Independence Payments By Robert Thomas (University of Manchester) The publication of the own-initiative investigation by the Northern Ireland Public Services Ombudsman (NIPSO) into Personal Independence Payments (PIP) is the first such investigation anywhere in the UK. It is a matter of considerable importance. At present, … Continue reading

Roundtable report: complaint handling in adult social care and social housing (part 2)

Roundtable report: complaint handling in adult social care and social housing (part 2) This post provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons (University of Stirling), and Isidoropaolo Casteltrione (Queen Margaret University). This invitation-only … Continue reading

Roundtable report: complaint handling in adult social care and social housing (part 1)

Roundtable report: complaint handling in adult social care and social housing (part 1) By Chris Gill (University of Glasgow) This blog post (the first of two) provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons … Continue reading

The ESRC Just Energy project

The ESRC Just Energy project By Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster) This blog post summarises the findings of our ESRC-funded Just Energy project and outlines the main arguments in our forthcoming book on Access to Justice for Vulnerable Energy Consumers in Europe. Our starting point for this project, four … Continue reading

The future of ombud reform

The future of ombud reform By Chris Gill (University of Glasgow) and Richard Kirkham (University of Sheffield) On 28 January 2021, the Administrative Justice Council held a Webinar to consider how the ombudsman office could be further empowered to advance accountable government in the public interest. Each of the five leading public sector ombuds in … Continue reading