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Ombuds and reviewers

This category contains 99 posts

The PHSO at the PACAC: Rob Behrens and the Public Administration Committee

  The PHSO at the PACAC: Rob Behrens and the Public Administration Committee   By Lee Marsons   On Tuesday 22nd January 2019, Rob Behrens, the Parliamentary and Health Service Ombud (‘PHSO’) and Amanda Campbell, the PHSO’s CEO, appeared before the Public Administration and Constitutional Affairs Committee (‘PACAC’) for their periodic interrogation. Watching the evidence … Continue reading

Ombudsman Schemes in the Banking Sector and How They Can Enhance Access to Justice

By Kelly Shuttleworth This post is based on the Report ‘Ombudsman schemes and effective access to justice: A study of international practices and trends’  written for the IBA by the Bingham Centre for the Rule of Law and a related seminar held at the Bingham Centre on 6th December 2018. For wider reading, please see … Continue reading

Re-imagining public-sector complaint systems

  By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading

Young people’s participation in SEND dispute resolution: A Place at the Table roundtable discussion

This blog post summarises a recent roundtable discussion that sheds light on an aspect of administrative justice in action in everyday life: the participation of young people in resolving disputes with local authorities about their special educational needs and disabilities (SEND) support needs. The full report of the roundtable discussion is available to download here and for viewing … Continue reading

Book review: Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading