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Ombuds and reviewers

This category contains 120 posts

The DWP’s Handling of the Migration of Disability Benefit Claimants to Employment and Support Allowance: The DWP’s Response to the Report of the Parliamentary and Health Service Ombudsman (Part 1)

By Robert Thomas (University of Manchester) In January 2022, the Parliamentary and Health Service Ombudsman (PHSO) published its report into the handling, by the Department for Work and Pensions (DWP), of the migration of a disability benefit claimant, Mrs U, to Employment and Support Allowance (ESA). More specifically, the key issues are: (a) whether the … Continue reading

State pension underpayments and the payment of interest

Robert Thomas, University of Manchester Should people underpaid their state pensions receive not just arrears for those underpayments, but also the interest on them in order to make up for inflation? The Department for Work and Pensions (DWP) thinks not, but the Public Accounts Committee (PAC) thinks they should. The recent Parliamentary and Health Service … Continue reading

Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman

Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman Robert Thomas (University of Manchester) This blog presents some data concerning financial compensation recommendations made by the Parliamentary and Health Service Ombudsman (PHSO) acquired through a freedom of information request. When the PHSO makes a finding of maladministration or service failure, it will consider … Continue reading

The Northern Ireland Public Services Ombudsman’s Own-Initiative Investigation into Personal Independence Payments

The Northern Ireland Public Services Ombudsman’s Own-Initiative Investigation into Personal Independence Payments By Robert Thomas (University of Manchester) The publication of the own-initiative investigation by the Northern Ireland Public Services Ombudsman (NIPSO) into Personal Independence Payments (PIP) is the first such investigation anywhere in the UK. It is a matter of considerable importance. At present, … Continue reading

Roundtable report: complaint handling in adult social care and social housing (part 2)

Roundtable report: complaint handling in adult social care and social housing (part 2) This post provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons (University of Stirling), and Isidoropaolo Casteltrione (Queen Margaret University). This invitation-only … Continue reading