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Ombuds and reviewers

This category contains 86 posts

Seminar report: Complaints about public services – where next for the ombud?

Reform of public-sector ombuds was the focus of a seminar on 5 February 2018, co-hosted by JUSTICE, the Ombudsman Association, and UKAJI. It was attended by more than 50 practitioners, law makers, researchers and policy makers and generated a lively discussion about the reform of the public-sector ombud. Below are some background context and a … Continue reading

Research Roadmap: Where we’ve been and where we need to go with administrative justice research

Today the UK Administrative Justice Institute (UKAJI) publishes its Research Roadmap, proposing a way forward for empirical research in administrative justice. In doing so we build on earlier work by Nuffield’s Law in the Real World inquiry and the Research Agenda of the Administrative Justice and Tribunals Council (AJTC). A fundamental purpose of research is … Continue reading

What do we know and what do we need to know? A review of research on public-sector ombuds

By Dr Nick O’Brien In December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. This review explores what research has been … Continue reading

Ensuring fairness in ombuds’ decision-making

By Nial Vivian On 1 November 2017, MoneySavingExpert (MSE) published a report into the ability of ombud schemes to fulfil their purpose. They concluded that ombud schemes are perceived as biased by many users, that compliance with ombuds’ processes and decisions is poor, and that a tightening of regulations around the use of the title … Continue reading

Expressions of interest for applications for ESRC or Carnegie PhD studentships

The University of Glasgow is seeking expressions of interest from potential PhD candidates interested in applying for an ESRC or Carnegie studentship to conduct research on specific aspects of the work and role of ombuds, including human rights, decision-making and digitalisation. The University of Glasgow invites expressions of interest from potential PhD candidates interested in applying … Continue reading