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Ombuds and reviewers

This category contains 103 posts

Book review: Research Handbook on the Ombudsman (Hertogh & Kirkham, 2018).

Research Handbook on The Ombudsman, Marc Hertogh and Richard Kirkham (eds) (Elgar 2018) ISBN 978 1 78643 124 0 (cased) 978 1 78643 125 7 (eBook), pp 536 plus i-xiii.   By Maurice Sunkin (University of Essex)   This volume is one of a series of research handbooks that seeks to provide state – of … Continue reading

Research proposal from PHSOtheFacts

Research proposal from PHSOtheFacts   By Della Reynolds (PHSOtheFacts) The following is a proposal for academic research drafted by Della Reynolds from the PHSO user organisation, PHSOtheFacts. Researchers interested in participating in the study, refining or developing the proposal, or who have suggestions for funding, are advised to contact Della on phso-thefacts@outlook.com.   PHSOtheFACTS is … Continue reading

Being Complained About – What Next?

An update from Carolyn Hirst (Hirstworks), Chris Gill (University of Glasgow) and Jane Williams (Queen Margaret University) on the Being Complained About work and their related new project on Therapeutic Complaint Resolution (TCR). Their previous UKAJI blog post on this project can be found here.       Our ‘Being Complained About: Good Practice Principles … Continue reading

The All-Party Parliamentary Group on Consumer Protection – Report from the Ombudsman Inquiry

APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie   The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading

The PHSO at the PACAC: Rob Behrens and the Public Administration Committee

  The PHSO at the PACAC: Rob Behrens and the Public Administration Committee   By Lee Marsons   On Tuesday 22nd January 2019, Rob Behrens, the Parliamentary and Health Service Ombud (‘PHSO’) and Amanda Campbell, the PHSO’s CEO, appeared before the Public Administration and Constitutional Affairs Committee (‘PACAC’) for their periodic interrogation. Watching the evidence … Continue reading