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System design

This category contains 64 posts

Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and Access to Justice

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. 41 more words via Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and … Continue reading

Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

Universal Credit – When evidence becomes politicised

In our Research Roadmap published in February of this year, UKAJI cited the roll-out of Universal Credit (UC) as an example of the extraordinary impact of administrative justice on the day-to-day lives of people. In this blog post, we consider the recent report by the National Audit Office (NAO) on its independent review of UC, … Continue reading

Grenfell – an administrative justice case study, one year on

This week is the one-year anniversary of the fire at Grenfell Tower. The fire led to the deaths of 72 people; it has been called a tragedy and a preventable mass fatality, both terms implying different degrees of accountability of public bodies. We have learned much over the past year about the causes of the … Continue reading

Designing a Public Services Ombud scheme for Jersey

Researchers from the University of Essex are exploring the design of a new public-sector ombud in conjunction with the Jersey Law Commission. By Andrew Le Sueur and Margaret Doyle Background The current project has had a long gestation. In 2000, the Review Panel on Machinery of Government in Jersey (chaired by Sir Cecil Clothier) recommended … Continue reading