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System design

This category contains 85 posts

Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman

Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman Robert Thomas (University of Manchester) This blog presents some data concerning financial compensation recommendations made by the Parliamentary and Health Service Ombudsman (PHSO) acquired through a freedom of information request. When the PHSO makes a finding of maladministration or service failure, it will consider … Continue reading

Transforming Complaint Resolution – a new website resource

The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading

Administrative Law Challenges in the Information Commissioner’s Office Age Appropriate Design Code

Administrative Law Challenges in the Information Commissioner’s Office Age Appropriate Design Code By Jonathan Collinson (University of Huddersfield) The Information Commissioner’s Office (ICO) Age Appropriate Design Code is a collection of 15 principles to set expectations of how children’s personal data should be processed in order to be compliant with UK data protection law. Its … Continue reading

Immigration complaints (Part II)

Immigration complaints (part 2) By Robert Thomas (University of Manchester Law School) This is the second of three blogs on immigration complaints. This first blog examined the key trends, features, and criticisms of immigration complaints. This blog looks at the outcomes of immigration complaints and discusses the importance of government collecting data on complaint outcomes. … Continue reading

Administrative leapfrogging – The Communities Secretary and avoiding the devolved middle-men

Administrative leapfrogging – The Communities Secretary and avoiding the devolved middle-men By Lee Marsons (University of Essex) On 6 July 2021, the Local Government Association held its annual conference at which the Secretary of State for Housing, Communities and Local Government (hereafter ‘the Secretary of State’) delivered a keynote address. This was a speech of … Continue reading