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System design

This category contains 65 posts

Re-imagining public-sector complaint systems

  By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading

Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and Access to Justice

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. 41 more words via Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and … Continue reading

Book review: Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

Universal Credit – When evidence becomes politicised

In our Research Roadmap published in February of this year, UKAJI cited the roll-out of Universal Credit (UC) as an example of the extraordinary impact of administrative justice on the day-to-day lives of people. In this blog post, we consider the recent report by the National Audit Office (NAO) on its independent review of UC, … Continue reading

Grenfell – an administrative justice case study, one year on

This week is the one-year anniversary of the fire at Grenfell Tower. The fire led to the deaths of 72 people; it has been called a tragedy and a preventable mass fatality, both terms implying different degrees of accountability of public bodies. We have learned much over the past year about the causes of the … Continue reading