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System design

This category contains 49 posts

Mandatory reconsideration: Inadequate by design

By Robert Thomas and Joe Tomlinson In September 2017, the Work and Pensions Committee launched an inquiry into how the assessment processes for Employment Support Allowance (ESA) and Personal Independence Payments (PIP) are handled by Department for Work and Pensions (DWP) contractors ATOS, Capita and Maximus, and how the application, assessment and appeals processes for … Continue reading

Revisiting the turn to ‘users’ in administrative justice

By Joe Tomlinson In this post, Joe Tomlinson explores critiques of the current focus on ‘users’ of administrative justice and suggests that grasping the multiple conflicting understandings of ‘user’ can help to clarify the underlying concerns about user-focused design. In UK administrative justice circles, it would be easy to get the impression that we are … Continue reading

A right to justice? The Bach Commission Final Report

The Bach Commission on Access to Justice was founded at the end of 2015 to develop realistic but radical proposals with cross-party appeal for re-establishing the right to justice in England and Wales as a fundamental public entitlement, equivalent to entitlement to education or healthcare. This post gives brief overview of the Commission’s recently published final … Continue reading

Research into Scotland’s new arrangements for public service complaint handling

By Tom Mullen, Chris Gill and Nial Vivian Tom Mullen, Chris Gill, and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a … Continue reading

Invitation: Complaints Research Report Launch

The UK Administrative Justice Institute (UKAJI) and the University of Glasgow are pleased to invite you to the launch of a new research report: Scotland’s Model Complaint Handling Procedures When: Thursday 26 October, 4pm Where: Halliday Room, School of Law, 5-9 the Square, University of Glasgow The report was commissioned by UKAJI to explore innovative developments … Continue reading