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System design

This category contains 67 posts

Producing the next UK White Paper on Welfare Benefits: the Commission on Social Security, led by Experts by Experience

Producing the next UK White Paper on Welfare Benefits: the Commission on Social Security, led by Experts by Experience        By Rosa Morris (Independent Researcher), Michael Orton (University of Warwick), and and Kate Summers (London School of Economics). Kate Summers (L) and Michael Orton (R) pictured.   This blog introduces a new project … Continue reading

Making the totally unacceptable slightly more palatable

In this post, Michael Adler examines a recent report on benefit sanctions from the House of Commons Work and Pensions Committee and considers that its proposals for change are to be welcomed but are disappointing in that they make a system that is unacceptable only slightly more palatable.[1] By Michael Adler In its latest report … Continue reading

Re-imagining public-sector complaint systems

  By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading

Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and Access to Justice

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. 41 more words via Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and … Continue reading

Book review: Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading