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System design

This category contains 66 posts

Making the totally unacceptable slightly more palatable

In this post, Michael Adler examines a recent report on benefit sanctions from the House of Commons Work and Pensions Committee and considers that its proposals for change are to be welcomed but are disappointing in that they make a system that is unacceptable only slightly more palatable.[1] By Michael Adler In its latest report … Continue reading

Re-imagining public-sector complaint systems

  By Chris Gill Public-sector complaint systems often do not meet the needs of those who use them, those who operate them, and others who have a stake in them.[1] They can be hard to access, they can be costly, and their broader public value is rarely demonstrated. At the same time, the theoretical potential … Continue reading

Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and Access to Justice

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. 41 more words via Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and … Continue reading

Book review: Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe

By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading

Universal Credit – When evidence becomes politicised

In our Research Roadmap published in February of this year, UKAJI cited the roll-out of Universal Credit (UC) as an example of the extraordinary impact of administrative justice on the day-to-day lives of people. In this blog post, we consider the recent report by the National Audit Office (NAO) on its independent review of UC, … Continue reading