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System design

This category contains 54 posts

Seminar report: Complaints about public services – where next for the ombud?

Reform of public-sector ombuds was the focus of a seminar on 5 February 2018, co-hosted by JUSTICE, the Ombudsman Association, and UKAJI. It was attended by more than 50 practitioners, law makers, researchers and policy makers and generated a lively discussion about the reform of the public-sector ombud. Below are some background context and a … Continue reading

Research Roadmap: Where we’ve been and where we need to go with administrative justice research

Today the UK Administrative Justice Institute (UKAJI) publishes its Research Roadmap, proposing a way forward for empirical research in administrative justice. In doing so we build on earlier work by Nuffield’s Law in the Real World inquiry and the Research Agenda of the Administrative Justice and Tribunals Council (AJTC). A fundamental purpose of research is … Continue reading

What do we know and what do we need to know? A review of research on public-sector ombuds

By Dr Nick O’Brien In December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. This review explores what research has been … Continue reading

Designing a social security system with human rights at the core: Scrutiny of the Social Security (Scotland) Bill

  Members of UKAJI were among the more than 100 individuals and organisations giving written evidence to the Scottish Parliament’s Social Security Committee in its scrutiny of the Social Security (Scotland) Bill. The Bill sets out seven principles for Scottish social security, including the principle that social security is a human right. This post gives … Continue reading

New administrative justice oversight body announced

UKAJI is pleased to hear that the new Administrative Justice Council has been announced. We have called for a new vision of administrative justice and an oversight body to work closely with UKAJI and other research-focused organisations to ensure that thinking, new initiatives and policy change are informed by empirical evidence. We look forward to working … Continue reading