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Robert Thomas is a Professor of Public Law the University of Manchester One of the oldest issues with the Parliamentary and Health Service Ombudsman (PHSO) is the MP filter. People who want to complain to the PHSO about a government department or other public body must have their complaint referred to the ombudsman by an … Continue reading
New report: Poverty and social rights in Essex By Lyle Barker and Koldo Casla (University of Essex, Human Rights Centre) This blog is a re-post of a piece that initially appeared on the Essex Human Rights Centre blog, available here. The blog is reposted with permission and thanks. Our new report published today, documents the … Continue reading
Experiments in Automating Immigration Systems By Tatiana Kazim, Public Law Project and Equal Education Law Centre (South Africa) Governments around the world are embracing automated decision making (ADM). The potential benefits are well-rehearsed: faster, cheaper, more accurate, more consistent decision-making. Equally, the dangers posed by government ADM systems have been exposed by several high-profile scandals … Continue reading
Financial Remedy Recommendations made by the Parliamentary and Health Service Ombudsman Robert Thomas (University of Manchester) This blog presents some data concerning financial compensation recommendations made by the Parliamentary and Health Service Ombudsman (PHSO) acquired through a freedom of information request. When the PHSO makes a finding of maladministration or service failure, it will consider … Continue reading
The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading
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