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The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading
Roundtable report: complaint handling in adult social care and social housing (part 2) This post provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons (University of Stirling), and Isidoropaolo Casteltrione (Queen Margaret University). This invitation-only … Continue reading
Roundtable report: complaint handling in adult social care and social housing (part 1) By Chris Gill (University of Glasgow) This blog post (the first of two) provides a summary of a roundtable event held on 9 June 2021 organised by Chris Gill (University of Glasgow), Carolyn Hirst (Hirstworks), Jane Williams (Queen Margaret University), Richard Simmons … Continue reading
The ESRC Just Energy project By Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster) This blog post summarises the findings of our ESRC-funded Just Energy project and outlines the main arguments in our forthcoming book on Access to Justice for Vulnerable Energy Consumers in Europe. Our starting point for this project, four … Continue reading
UKAJI’s submission to the IRAL – a summary By Lee Marsons, Maurice Sunkin and Theodore Konstadinides (University of Essex). A version of this post initially appeared on the UKCLA blog on 26 October 2020 and can be found here. On 20 October, the UK Administrative Justice Institute (UKAJI) made available on its website its submission … Continue reading
UKAJI 