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Citizens Advice

This tag is associated with 2 posts

Courts and tribunals and the search for the holy ADR/ODR grail

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What role does ADR have in administrative justice? And how might proposals for an online court feature in tribunals? Last November, Sir Jeremy Sullivan delivered a lecture in which he argued that challenges of maladministration should be dealt with not by the courts but by ombuds schemes. He also renewed the call for taking a holistic approach to administrative … Continue reading →

Report shines a spotlight on initial decision-making and Mandatory Reconsideration

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Every year the Department for Work and Pensions (DWP) makes 12 million decisions on social security benefits. As the Social Security Advisory Committee (SSAC) notes in a recent report, with such volumes it’s not surprising if mistakes are made. Only a small proportion of these decisions are challenged by claimants, but the processes for review … Continue reading →

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