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Complaints Standards Authority

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Research into Scotland’s new arrangements for public service complaint handling

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By Tom Mullen, Chris Gill and Nial Vivian Tom Mullen, Chris Gill, and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a … Continue reading →

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UKAJI – the national community of administrative justice researchers and professionals. We help improve the quality of administrative justice through research.