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‘You would be surprised how often the just society, the good life, human happiness, call it what you will, is pushed out of our reach, not by the malevolence of some people, usually referred to as ” they,” who are consciously depriving us of it, or by the inertia of those to whom we entrust … Continue reading
UKAJI is publishing a series of blog posts about the Court of Appeal decision in Miller v Health Service Commissioner [2018] EWCA Civ 144 (February 2018), which identified a number of failures in the investigation by the Health Service Ombudsman for England. The first post, by Richard Kirkham, considered what the judgment tells us about judicial approaches to … Continue reading
Reform of public-sector ombuds was the focus of a seminar on 5 February 2018, co-hosted by JUSTICE, the Ombudsman Association, and UKAJI. It was attended by more than 50 practitioners, law makers, researchers and policy makers and generated a lively discussion about the reform of the public-sector ombud. Below are some background context and a … Continue reading
In this comparative study, Rob Behrens reviews the lived experience of higher education ombuds in 18 countries. Having had unique access to the archives of the European Network of Ombudsmen in Higher Education (ENOHE), and drawing on a network-wide survey, he has produced a comprehensive account of European practitioners. Higher education ombudsmen operate from a … Continue reading
By Rob Behrens Nick O’Brien and Mary Seneviratne, two distinguished scholars of the ombudsman world, have combined to write a pulsating, learned, short, account of the Legal Services Ombudsman (LSO), which had jurisdiction over legal services between 1991 and 2010. Their historical account is compelling, and emphatically “Whig” in conception so that the progressives win … Continue reading
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