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public service employees

This tag is associated with 2 posts

How do complaints affect those complained about? And what can we do about it?

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Researchers exploring the effect of complaints on public-sector staff are seeking examples of ‘what works’ for a Model Document. Carolyn Hirst and Chris Gill Chris Gill has already posted a note of the conference which took place at Queen Margaret University on 5 December 2017, at which our research on the findings of a small … Continue reading →

Conference announcement – Being complained about: What can we do to support public services employees?

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On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading →

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