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Public Services Ombudsman for Wales (PSOW)

This tag is associated with 5 posts

Seminar report: Complaints about public services – where next for the ombud?

Reform of public-sector ombuds was the focus of a seminar on 5 February 2018, co-hosted by JUSTICE, the Ombudsman Association, and UKAJI. It was attended by more than 50 practitioners, law makers, researchers and policy makers and generated a lively discussion about the reform of the public-sector ombud. Below are some background context and a … Continue reading

A Case for Change

By Nick Bennett The Public Services Ombudsman for Wales, Nick Bennett, explores the need for changes to his office proposed in draft legislation. It’s an interesting time to be involved in administrative justice in Wales, with a new Public Services Ombudsman (Wales) Bill having been recently introduced by the Finance Committee of the Welsh Assembly … Continue reading

What’s new in administrative justice, April 2017

UK Parliament The Justice Committee has published a report on the implications of Brexit for the justice system. The Committee welcomed the Government’s intention to maintain cooperation with the EU on criminal justice and recommended that it should also seek to replicate existing civil law measures as closely as possible. It further recommended that the … Continue reading

The Proactive Model of the Ombudsman: proposed reform in Wales

Richard Kirkham compares the reform of the Public Services Ombudsman in Wales with measures in England. This blog post first appeared on the Institute of Welsh Affairs blog, ‘Click on Wales‘, on 2 March 2017.   By Richard Kirkham Building on former innovations in Scotland and Northern Ireland, a Public Services Ombudsman (Wales) Bill has been drafted with the intention … Continue reading

Developing an approach for consideration of human rights in casework

How do you develop a human rights approach to investigating complaints about public services? Here Jenny Strinati, Investigation Manager for the Public Services Ombudsman for Wales, explains the way her organisation is facing the challenge. By Jenny Strinati Background Having been a slightly blurred part of ombuds work for many years, the spotlight has now been firmly … Continue reading