Transforming our justice system

Revisiting the turn to ‘users’ in administrative justice

By Joe Tomlinson In this post, Joe Tomlinson explores critiques of the current focus on ‘users’ of administrative justice and suggests that grasping the multiple conflicting understandings of ‘user’ can help to clarify the underlying concerns about user-focused design. In UK administrative justice circles, it would be easy to get the impression that we are … Continue reading →