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By Naomi Creutzfeldt In this blog post, Naomi Creutzfeldt reviews a new book by Zach Richards, Responsive Legality: The New Administrative Justice (Routledge 2019). In his recent book, Zach Richards presents a theory of administrative justice for the 21st century: responsive legality. He argues that ‘responsive legality is the new justifying logic of twenty-first-century administrative … Continue reading
By Nick O’Brien Nick O’Brien reviews a new book by Naomi Creutzfeldt on her study exploring national differences in complainants’ levels of trust in ombuds. In her timely new book, Ombudsmen and ADR: A Comparative Study of Informal Justice in Europe, Naomi Creutzfeldt (University of Westminster) shows that ‘the relationships people have with the informal … Continue reading
This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading
By Chris Gill and Naomi Creutzfeldt The authors have secured funding from the ESRC to spend three years investigating access to justice for vulnerable and energy-poor consumers in the European energy market. In this blog, they explain what the project is about and why it … Continue reading
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