On 18-20 April 2016, the Centre for Socio-Legal Studies (CSLS) at the University of Oxford will host the Fourth Annual Civil Justice Conference on Consumer ADR/ODR.
The conference will address three timely topics and current research addressing these:
- How have Member States implemented the EU Consumer ADR Directive, and what landscape changes have occurred? Findings of a joint Oxford-ECC-NET study.
- Do consumers trust Ombudsmen? The findings of a major ESRC study into consumer trust into 14 Ombudsmen in Germany, France and UK.
- How should ADR bodies evolve? What criticisms and issues arise? What are the responses and future actions?
Confirmed speakers include:
Professor Carrie Menkel-Meadow, Professor of Dispute Resolution & Civil Procedure, Georgetown University
Professor Dr Günter Hirsch, German Insurance Ombudsman
Ms Frederique Coffre, Director General, French National Energy Ombudsman
Professor Dame Hazel Genn, Dean of UCL Laws and Professor of Socio-Legal Studies, UCL