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ADR for consumers

This tag is associated with 2 posts

Book Review: The new regulatory framework for consumer dispute resolution

By Richard Thomas This is an ambitious book, funded by the Nuffield Foundation, which followed an ambitious conference held at Leicester University in 2015 which reviewed the substance and impact of ambitious EU legislation adopted in 2013. In short, Professor Pablo Cortes and more than 20 contributors examine the content and background to the new … Continue reading

Courts and tribunals and the search for the holy ADR/ODR grail

What role does ADR have in administrative justice? And how might proposals for an online court feature in tribunals? Last November, Sir Jeremy Sullivan delivered a lecture in which he argued that challenges of maladministration should be dealt with not by the courts but by ombuds schemes. He also renewed the call for taking a holistic approach to administrative … Continue reading