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Economic and Social Research Council

This tag is associated with 2 posts

Do complainants trust ombuds? A new report captures users’ views

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The user perspective is widely seen as an understudied aspect of administrative justice. A new report provides useful insights into one aspect of this: complainants’ expectations and experiences of ombud schemes, across public- and private-sector complaints. The report, by Dr Naomi Creutzfeldt, is the final report in her ESRC-funded project ‘Trusting the middle-man: Impact and … Continue reading →

Are we about to see an era of experimental government?

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Note: This post was originally published by the Institute for Government on 25 June 2015 and is re-posted here with permission. By Jen Gold When budgets are tight, governments tend to treat experimentation and evaluation as something of a luxury. But it’s never been more important to establish what works and ensure that spending decisions … Continue reading →

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