Ombudsman Association

This tag is associated with 5 posts

Seminar report: Complaints about public services – where next for the ombud?

Reform of public-sector ombuds was the focus of a seminar on 5 February 2018, co-hosted by JUSTICE, the Ombudsman Association, and UKAJI. It was attended by more than 50 practitioners, law makers, researchers and policy makers and generated a lively discussion about the reform of the public-sector ombud. Below are some background context and a … Continue reading

More merger than radical reform: The Government’s response to its Consultation on a new Public Services Ombudsman

By Richard Kirkham This post was originally published on OA News, the online newsletter of the Ombudsman Association, on 22 December 2015. It is re-posted with permission of the author and the Ombudsman Association. In a pleasant Christmas present for ombudsman watchers, the Cabinet Office has published a response to its summer consultation on proposals … Continue reading

Mapping the new world of accredited ADR schemes

In this post, Richard Kirkham, Senior Lecturer in Public Law at the School of Law, University of Sheffield, explores the problems with regulation of redress in light of the implementation in the UK of the EU ADR Directive. He argues that this is an issue for all branches of justice, including the administrative justice system, because it is part of a number of reforms … Continue reading

Report from the Ombudsman Association conference

There was a very good turnout for our workshops on research at the Ombudsman Association annual conference in Loughborough last week. The opening plenary session of the conference suggested that research would be a recurring theme throughout the conference. Dr David Halpern of the Behavioural Insights Team discussed the way organisations can influence behaviour through … Continue reading

Analysis: What’s in a name? The challenges of terminology in studying ombuds practice

Varda Bondy, Margaret Doyle, and Carolyn Hirst   This month saw the publication of a Nuffield Foundation-funded mapping study on the use of informal resolution by ombudsmen (download here), launched at two events in London (at the Nuffield Foundation) and Edinburgh (at Queen Margaret University). Both were attended by practitioners and representatives from administrative justice fora from … Continue reading