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Online dispute resolution

This tag is associated with 6 posts

Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and Access to Justice

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. 41 more words via Measuring to know and measuring to manage: an ODR access to justice audit — Law, Technology and … Continue reading

Oral and paper tribunal appeals, and the online future

By Robert Thomas There has been some discussion recently here and here about oral and paper appeals and the possible impact of online dispute resolution. In light of that, this contribution offers some data and thoughts on the issue. Data The data concern 1.7 million first-tier social security appeals determined over the years 2000-15 and … Continue reading

Consumer justice in the dock as legal system juggles competing schemes

Are the EU ADR Directive and the proposals for an online court likely to work together to bring in an era of greater access to justice for those with low-value disputes? Or are they parallel initiatives that expose a gap? Pablo Cortes has been researching, from a socio-legal perspective, the main consumer ADR schemes operating in … Continue reading

Journey to Nowhere: The ADR Directive, airline complaints and the Civil Aviation Authority

New requirements for service providers to signpost consumers to independent redress have been in force in the UK since October 2015. This post examines the effectiveness of the UK’s implementation of the EU ADR Directive in light of the practicalities of regulation and the accreditation of redress providers, focusing on compliance by the airline industry … Continue reading

Courts and tribunals and the search for the holy ADR/ODR grail

What role does ADR have in administrative justice? And how might proposals for an online court feature in tribunals? Last November, Sir Jeremy Sullivan delivered a lecture in which he argued that challenges of maladministration should be dealt with not by the courts but by ombuds schemes. He also renewed the call for taking a holistic approach to administrative … Continue reading