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Outsourcing

This tag is associated with 2 posts

‘A sorry episode for the welfare state’: Concentrix and Mandatory Reconsiderations

By Robert Thomas This blog provides an update on the handling of tax credit checks by Concentrix. It also presents and considers newly released data concerning the outcome of mandatory reconsiderations decided by Concentrix. Earlier in 2016, concerns were raised about tax credit compliance checks undertaken by a private company, Concentrix, on behalf of HM … Continue reading

Workshop on Administrative Justice Research in Scotland

by Tom Mullen, University of Glasgow, and Chris Gill, Queen Margaret University University of Glasgow, Tuesday 20 May 2015 This is a report of the discussion at a workshop on Administrative Justice Research in Scotland sponsored by the UK Administrative Justice Institute. The workshop was designed to address three principal questions: What should we be researching? … Continue reading