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By Nick O’Brien In a recent article in the Journal of Social Welfare and Family Law (‘The ombudsman as democratic alternative: reading the EU Consumer ADR Directive in the light of the PASC reports’, 37 (2015) 274-282) I argued that ombuds – or at least those who still aspire to some sort of ‘public’ function … Continue reading
A full report on the changes in Parliamentary Select Committees has been published on the website of the Institute for Government. In ‘Select committees in the 2015 parliament: some change, some continuity’, Hannah White, Westminster Fellow at the Institute for Government, examines the committees newly established – for Women and Equalities and for Petitions – … Continue reading
Parliament The Armed Forces (Service Complaints and Financial Assistance) Bill has completed Report Stage and Third Reading in the House of Commons. The Bill establishes the office of Service Complaints Ombudsman, replacing the Service Complaints Commissioner. The Local Government (Review of Decisions) Bill had its Second Reading in the House of Lords on 27 February … Continue reading
Margaret Doyle It is an ‘iceberg hidden beneath the cold unfriendly waters of the NHS complaints systems’, the final and fatal mix of a toxic cocktail where ‘complaints go unheard and lessons unlearned’. This is the damning conclusion of the Patients Association (PA) in a recently published report on the Parliamentary and Health Service Ombudsman … Continue reading
The House of Commons Public Administration Select Committee published its latest report about complaints on 14 April 2014. It concludes 82. The exposure of the failure of Mid Staffordshire Hospital, the Mid Staffordshire NHS Hospital Trust and of NHS leadership to hear both the complaints of patients and their families, and the complaints of their … Continue reading
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