This tag is associated with 2 posts

A service user perspective of the draft legislation for the new Public Service Ombudsman

On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading

A complainant’s-eye view of restorative justice

In this blog post, Della Reynolds, Co-ordinator of the PHSO Pressure Group, explains why a focus on restorative justice would help empower complainants who use ombuds schemes. By Della Reynolds Legal definition: The need to repair the harm done through a process of negotiation, mediation, victim empowerment and reparation. Colloquial definition: Don’t get mad, get … Continue reading