public services

This tag is associated with 7 posts

Analysis: Public trust and ombudsmen

Ombudsmen have an important role in safeguarding public trust in professions and public service providers. In “Public trust and the ombudsman: the case of the OIA”, published on 12 March 2015, Rob Behrens (Chief Executive of the Office of the Independent Adjudicator for Higher Education (OIA)) examines the role of the ombudsman in the context … Continue reading

News: PASC publishes “More complaints please!” on 14 April 2014

The House of Commons Public Administration Select Committee published its latest report about complaints on 14 April 2014. It concludes 82. The exposure of the failure of Mid Staffordshire Hospital, the Mid Staffordshire NHS Hospital Trust and of NHS leadership to hear both the complaints of patients and their families, and the complaints of their … Continue reading