tax credits

This tag is associated with 2 posts

‘A sorry episode for the welfare state’: Concentrix and Mandatory Reconsiderations

By Robert Thomas This blog provides an update on the handling of tax credit checks by Concentrix. It also presents and considers newly released data concerning the outcome of mandatory reconsiderations decided by Concentrix. Earlier in 2016, concerns were raised about tax credit compliance checks undertaken by a private company, Concentrix, on behalf of HM … Continue reading

Tax credits, Concentrix, and privatised administrative justice

Administrative justice issues rarely attract the attention they deserve. However, recent media coverage of tax credit checks undertaken by Concentrix – and the poor service inflicted upon people – highlights a fundamental challenge to administrative justice posed by outsourcing and the privatisation. Robert Thomas and Joe Tomlinson argue that the episode highlights the need for … Continue reading