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University of Glasgow

This tag is associated with 15 posts

Research into Scotland’s new arrangements for public service complaint handling

By Tom Mullen, Chris Gill and Nial Vivian Tom Mullen, Chris Gill, and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a … Continue reading

Invitation: Complaints Research Report Launch

The UK Administrative Justice Institute (UKAJI) and the University of Glasgow are pleased to invite you to the launch of a new research report: Scotland’s Model Complaint Handling Procedures When: Thursday 26 October, 4pm Where: Halliday Room, School of Law, 5-9 the Square, University of Glasgow The report was commissioned by UKAJI to explore innovative developments … Continue reading

New research: Kafkaesque and demoralising: how online critics perceive the UK’s public service ombuds

This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading

Conference announcement – Being complained about: What can we do to support public services employees?

On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading

ESRC project grant: Research into access to justice for vulnerable and energy-poor consumers in the European energy market

                    By Chris Gill and Naomi Creutzfeldt The authors have secured funding from the ESRC to spend three years investigating access to justice for vulnerable and energy-poor consumers in the European energy market.  In this blog, they explain what the project is about and why it … Continue reading