Scottish Public Services Ombudsman (SPSO)

This tag is associated with 9 posts

Conference announcement – Being complained about: What can we do to support public services employees?

On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading

Seminar report: The changing world of social security and administrative justice in Scotland

On 18 October, Queen Margaret University and Glasgow University hosted, with UKAJI, a seminar to explore the challenges and opportunities arising from the Scottish Government’s new powers in relation to social security and to consider the wider implications for administrative justice in Scotland. The seminar was an opportunity to bring together representatives from the Scottish … Continue reading

Analysis: Not there yet, but some ombudsman reform buses have come into sight

By Richard Kirkham, University of Sheffield, and Brian Thompson, University of Liverpool Talk of reform and renewal of the public service ombudsman sector has a long history (eg see our work), but across the UK it would seem that we have at last reached a significant tipping point from which the British version could mature into … Continue reading

Analysis: Innovation in Scottish Administrative Justice – Where Next for the Ombudsman Model?

By Tom Mullen, University of Glasgow, and Chris Gill, Queen Margaret University Scotland continues to demonstrate innovation and distinctiveness in its approach to administrative justice. A current proposal before the Scottish Parliament involves granting the Scottish Public Services Ombudsman (SPSO) a new appeal jurisdiction. This will involve the SPSO considering the merits of decisions reached … Continue reading