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trust

This tag is associated with 2 posts

Administrative justice in the wake of I, Daniel Blake

By Nick O’Brien In this article (published in Political Quarterly), Nick O’Brien argues that Ken Loach’s film, I, Daniel Blake, invites deep reflection on the relationship between the individual and the state, and, more particularly, on the role of administrative justice in restoring a re-imagined sense of citizenship. Drawing on earlier debates from the 1950s, as well … Continue reading

Do complainants trust ombuds? A new report captures users’ views

The user perspective is widely seen as an understudied aspect of administrative justice. A new report provides useful insights into one aspect of this: complainants’ expectations and experiences of ombud schemes, across public- and private-sector complaints. The report, by Dr Naomi Creutzfeldt, is the final report in her ESRC-funded project ‘Trusting the middle-man: Impact and … Continue reading